This program is used to define conditions for the objects that are assigned to an agreement. Either item or item group is used. If object is connected to an agreement in agreement maintenance, conditions are checked first from object level and if not exist there, from agreement type level.
Options
Selection fields
- Type
- Displays the selected agreement type for which you want to enter object conditions.
- Item
- This column lists the object items that have been entered in the system.
- Item group
- This column lists the related service item groups.
- Estimated unit price
- Displays the estimated unit price that will be copied to the object when assigning an object to a service agreement.
- Response time type
- Displays the response time that will be copied to the object when assigning an object to a service agreement. The response time type indicates the promised response time to the customer.
- Completion time
- Displays the completion time type that will be copied to the object when assigning an object to a service agreement. The completion time type indicates the promised problem solution time to the customer.
Work with agreement types, Object conditions (SOR02604)
The entries on this panel are used to specify conditions for items or item groups that will be assigned to the object.
- Type
- Displays the selected agreement type for which you want to enter object conditions.
- Item group
- Enter a code from the Service item group table.
- Item
- Enter a code from the Item file. Note: This field is only used for object items, i.e. if the Repair history field is set to YES in the Item file, Inventory information panel.
- Estimated unit price
- Enter the estimated unit price that will be copied to the object when assigning an object to a service agreement.
- Response time type
- Enter the response time that will be copied to the object when assigning an object to a service agreement. The response time type indicates the promised response time to the customer.
- Completion time type
- Enter the completion time type that will be copied to the object when assigning an object to a service agreement. The completion time type indicates the promised problem solution time to the customer.