To find all the information pertaining to dispatches of recalled items to your customers, the quantity purchased and the number of goods that have been returned do as follows:
- Select the Work with batch recalls menu item.
- You access Work with batch recalls, Active. Click Dispatches.
- You access Work with batch recalls, Dispatches displaying the total number of items that must be returned on the first line of the list. On the lines below it you can see the customers that purchased the recalled item, the quantity that they received and amount that they have returned.
View details
- Select a customer line and click Display to view more information.
- You access Work with batch recalls, Dispatch details. The following information is displayed:
- Recall number
- Item
- Batch
- Unit
- Customer
- Dispatched quantity
- Returned quantity
Click Back to return to the previous panel.
View returns
- Select a customer line and click Returns.
- You access Work with batch recalls, Returns, all. Select a reference and click NCC to access the Non-Conformity certificate enquiry program. Via this program you can monitor the whereabouts of all recalled stock (in warehouses, bin locations, NCC locations).