To be able to delete a sales order line and/or entire sales order, the status must be less than 30 if the pick list is to be printed (as defined in the Sales order type table).
For all sales order types, except those order types without printing of pick list, you have two options from which to choose:
- Delete individual sales order lines. Select the order line on the Order lines panel and click Delete. Click OK to confirm deletion.
- Delete the entire sales order. This can be done in two ways:
- On the Header view panel, select the order and click Delete. Click OK again to confirm deletion. This option is only allowed if the order status is below 30.
- On the Order header panel, click Del order twice.
Note: You cannot delete the entire sales order from the Order header panel if the sales order type indicates no printing of pick list. You must first delete all individual lines from the Order lines panel and then delete the entire order from the Order header panel.
Lost sales order
When you delete a line or an entire sales order, the system will prompt you for the reason, if the function control for lost sales orders (LSTSL-SO) is activated in the Function control file.
The Lost sale reason entry window prompts whenever you:
- delete a sales order line
- delete an entire sales order
- reduce the order quantity
Enter the reason for the lost sale (defined in the Lost sale reason table) and click OK.
If the code in the Lost sale reason table indicates that the Lost sale statistics file is to be updated you can view:
- Total lost sales value
- Net lost sales value
- Lost profit
- Lost quantity
Related topics
- About sales order entry
- Manually enter a sales order
- Change a sales order
- Copy a sales order, quotation or invoice
- Retrieve an order structure you can change
- Retrieve an order structure you cannot change
- Enter a sale for a non-stocked item
- Enter a sales order with batches
- Enter a sales order with serial numbers
- Enter a sales order with complete delivery
- Work with erroneous sales orders