Related topics
This routine calculates two customer service levels for each item/warehouse combination in the selection. These service levels are defined by how often customers receive the goods they requested, when they requested them. The two service levels are:
| Level | Description |
|---|---|
| Transaction service level | This level is calculated by dividing the total number of order lines delivered on the requested date by the total number of lines delivered. It is calculated according to item/warehouse level for the selection. |
| Quantity service level | This level is calculated by dividing the total quantity delivered on the requested date by total quantity delivered. This is also calculated according to item/warehouse level for the selection. |
The information used to evaluate the customer service levels is taken from the Sales statistics file.
Sequence
- Item group
- Warehouse
- Customer
Selection
- Customer
- Item
- Item group
- Warehouse
- Dispatch date
- Allow deviation (+/-)
- If you want to allow days on either side of the expected dispatch time where the orders in this selection will still be considered on time, enter the number of days in this field. For example, if you enter a 2, the system considers all orders delivered within two days of the expected dispatch time to be on time.
- Details
- Set to YES if you want this report to contain detail level information. Set to NO if you want this report to contain summary level information. The detail level includes the service level for each item/warehouse combination in the selection, and totals for each sequence category. The summary level only includes totals for each sequence category.